Privacy Policy
Last updated: 29.07.2026
This Privacy Policy explains how Custom Vitola AI SA collects, uses, stores and protects the personal data of visitors to its website and users of its personalization experience.
This Policy applies in particular to the website CustomVitola.com, to interactions via Telegram, WhatsApp, email or telephone, and to the personalization experience offered by Custom Vitola AI SA.
1. Data Controller
The data controller is:
Custom Vitola AI SA
Swiss public limited company
Place du Bourg-de-Four 36
1204 Geneva
Switzerland
IDE / UID: CHE-431.977.743
Email: contact@customvitola.com
Phone: +41 79 892 36 36
2. Website Hosting
The website is hosted in Switzerland by:
Kreativ Media GmbH
Höschgasse 45
CH-8008 Zurich
Switzerland
Email: mail@kreativmedia.ch
3. Applicable Legal Framework
Custom Vitola AI SA is a Swiss company. The processing of personal data is carried out in accordance with applicable Swiss law, in particular the Swiss Federal Act on Data Protection — FADP / nFADP.
Where applicable, in particular if individuals located in the European Union use our services, certain principles of the General Data Protection Regulation — GDPR may also be taken into account.
4. Data We May Collect
We may collect different categories of data depending on your interaction with CustomVitola.com.
4.1 Browsing Data
When you visit our website, certain technical data may be collected automatically, including:
IP address;
device type;
browser type;
language used;
pages viewed;
date and time of visit;
traffic source;
interactions with certain buttons or links.
This data is used to ensure the proper functioning of the website, improve the user experience, measure website performance and understand where visitors come from.
4.2 Contact Data
When you contact us or continue the experience via Telegram, WhatsApp, email or telephone, we may collect:
first and last name;
email address;
telephone number;
Telegram or WhatsApp identifier;
communication language;
content of your messages.
4.3 Data Related to the Personalization Experience
As part of the CustomVitola.com experience, we may collect information that you voluntarily provide, including:
reference cigar;
taste preferences;
desired intensity;
preferred format;
desired wrapper color;
requested adjustments;
preferences related to the occasion or gift;
information necessary to prepare a personalized recommendation.
This data makes it possible to generate a taste profile and a personalized vitola proposal.
4.4 Data Related to Age Verification
Our content and services are reserved for individuals aged 18 or over.
We may ask you to confirm that you have reached the legal age required to access our services. In certain cases, additional verification may be carried out through direct communication with our team, including via WhatsApp, Telegram or any other appropriate means of communication.
Unless specifically required, we do not keep video recordings of this verification.
4.5 Data Related to Orders
In the event of an order, production request or commercial relationship, we may collect the information necessary to manage the request, including:
customer contact details;
billing information;
selected payment method;
order details;
information necessary for production, delivery and customer follow-up.
5. Use of Artificial Intelligence
Custom Vitola AI SA uses artificial intelligence to interpret the client’s preferences and generate a taste profile as well as a personalized recipe proposal.
Every AI-generated recipe is reviewed and validated by Olivier Nehr before approval for production.
Final decisions relating to production are therefore not made exclusively by an automated system.
6. Purposes of Processing
Personal data may be used to:
provide access to the website;
ensure the technical functioning of the website;
respond to contact requests;
enable the personalization experience;
generate a personalized taste profile;
prepare a personalized vitola recommendation;
organize human validation by Olivier Nehr;
manage orders, invoices, payments and deliveries;
provide customer follow-up;
improve the website, services and user experience;
measure the effectiveness of our communications and campaigns;
prevent abuse, fraud or unauthorized access;
comply with our legal obligations, in particular regarding legal age, accounting and invoicing.
7. Legal Bases for Processing
Depending on the case, we process your data on the basis of:
your consent, in particular for certain cookies, analytics tools or marketing communications;
the performance of pre-contractual or contractual measures, when you request a recommendation, an order or production;
our legitimate interest in improving our website, protecting our services, managing our communications and monitoring campaign performance;
our legal obligations, in particular regarding invoicing, accounting, compliance and restricting access by minors.
8. Cookies and Audience Measurement Tools
Our website may use cookies or similar technologies to:
ensure the proper functioning of the website;
remember certain preferences;
measure website traffic;
analyze traffic sources;
improve our content and campaigns.
Strictly necessary cookies may be used without prior consent when they are essential for the functioning of the website.
Non-essential cookies, in particular analytics or marketing cookies, are used only with your consent when such consent is required.
You can manage your preferences at any time via the Cookie Settings link available in the website footer.
9. Third-Party Services and Providers
To provide our services, we may use technical providers or third-party platforms, including:
web hosting;
audience analytics tools;
cookie management tools;
messaging services such as Telegram, WhatsApp or email;
automation tools;
providers related to artificial intelligence;
data management or CRM tools;
payment providers, where applicable;
production or logistics partners, only when necessary to fulfill an order.
These providers process data only to the extent necessary to provide their services.
We do not sell your personal data.
10. International Transfers
Certain technical providers or third-party platforms may be located outside Switzerland or the European Economic Area.
Where necessary, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable rules.
The use of platforms such as Telegram, WhatsApp, AI services, automation tools or analytics services may involve the transfer or processing of data outside Switzerland.
11. Data Retention
We retain your data only for as long as necessary for the purposes for which it was collected.
By way of indication:
browsing data may be retained for a limited period for technical, statistical or security purposes;
contact data is retained for as long as necessary to follow up on your request;
data related to the personalization experience may be retained to ensure customer follow-up and improve the service;
data related to an order may be retained for the period required by accounting, tax and legal obligations;
data related to cookie consent is retained in order to respect your preferences.
When the data is no longer necessary, it is deleted or anonymized.
12. Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or misuse.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
13. Your Rights
In accordance with applicable law, you may in particular ask us to:
access the personal data we hold about you;
correct inaccurate or incomplete data;
delete certain data where permitted by law;
restrict or object to certain processing activities;
withdraw your consent where processing is based on consent.
To exercise your rights, you may contact us at:
contact@customvitola.com
We may ask you to confirm your identity before processing your request.
14. Minors
Our content and services are intended exclusively for individuals aged 18 or over.
If we become aware that a person does not meet the required age conditions, we reserve the right to refuse access to our services and to delete the associated data where appropriate.
15. Links to External Services
Our website may contain links to third-party services, including Telegram, WhatsApp, social networks, payment tools or other external platforms.
These services have their own privacy policies. We invite you to consult them when using these platforms.
16. Changes to This Policy
We may modify this Privacy Policy to reflect changes in our services, tools or legal obligations.
The applicable version is the one published on our website at the time of your consultation.
17. Contact
For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us:
Custom Vitola AI SA
Place du Bourg-de-Four 36
1204 Geneva
Switzerland
IDE / UID: CHE-431.977.743
Email: contact@customvitola.com
Phone: +41 79 892 36 36